Contact
No telephone line and no postal address. Two live channels and two specialist addresses, and choosing correctly the first time is the whole difference between one round of messages and three.
Last updated: August 2026
Live chat, day and night
Open around the clock in English and Dutch, and the right choice for anything time-sensitive — a deposit that has not landed, a bonus that did not attach to a deposit, a game stuck on a loading screen, a login that will not take.
A chat that cannot be settled while you wait does not evaporate. It carries on in writing in the message inbox inside your account, under its own reference number, so the next person to open it sees the whole exchange rather than asking you to start again.
Email, when it needs a record
support@lizaro.com for anything with an attachment or anything worth keeping in writing. Same team, slower rhythm, usually answered the same day.
Two addresses for two specific things
dpo@lizaro.com goes straight to the Data Protection Officer: access, correction, erasure, anything about what is held and why.
complaints@lizaro.com is the formal route, and it opens only after a first answer has failed to settle something. Send it from the address on the account, put COMPLAINT and the reason in the subject line, and include a clear summary with the specific dates and times. A complaints committee answers within 10 days; unusually complex cases take longer and you are told when yours is one.
Three details that save a round trip
- The address the account itself is registered on
- Which payment route it used, together with its transaction-history reference
- The moment it happened, date and clock time, plus your timezone
On anything to do with a payout, the transaction reference beats a description every time. It lets whoever picks up the case jump straight to the step the request is stuck at.
Try the Help Centre first
Eight topic groups: bonuses and promotions, casino, deposits, payouts, sportsbook, general questions, technical problems, account verification. Two subjects dominate the queue — the order bonuses activate in, and verification documents coming back rejected — and both get a full answer there.
Timings, all in one place
Chat answers in minutes. Email is usually same-day. Three business days is the target for verification, and the review desk keeps hours of 06:00 to 17:00 GMT. Complaints follow the 10-day timetable above.